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Standing Room Only – Find Your Audience


Finally writing this post makes my day because I’ve wanted to share this news for quite some time.

Most artists hate marketing. Hell, most people who are self-employed hate marketing. While it’s a necessary evil to let people know what you have to offer, self-promotion often feels like begging.

It doesn’t have to be that way.

I’ve written a few posts over the past several months on David duChemin’s impact on helping me expand and improve my marketing. What I haven’t shared is that in addition to a couple of incredibly informative personal calls, David has been working hard on a new course called Standing Room Only.

I’ve been part of a group of a dozen or so creatives who’ve taken and completed this course in recent months.

Regular readers will know how little respect I have for business promotion on social media. It has been indescribably frustrating how much energy, time, and money I’ve spent on Facebook, Twitter and Instagram over the years, receiving very little in return.

As David wrote in one of his recent Audience Academy e-mails, “I’m on social” is not a marketing plan.”

Regular followers of A Wilder View have seen some of the changes I’ve made in recent months. The fact that I no longer call it ‘my newsletter’ is just one of them.

The colouring pages, free wallpapers, positive changes to my website and online store, the new look to A Wilder View and a sharper focus on where I want to take my work — all of that is thanks to David and this course.

And I’ve just barely scratched the surface on the changes that are coming.

NONE of this course is flowery self-help crap, nor is it empty “you can do it” motivational pablum. David isn’t offering a list of tips and tricks; he’s teaching a perspective and offering a viable alternative to spinning your wheels on social media.

It’s not about getting people to just give you their money; it’s about serving your audience, to make them want to follow your work because you’re giving them something they can’t get somewhere else.

We all complain that so many businesses have forgotten about customer service, and I agree.

I remember Shonna and I going to a restaurant in Calgary a few years ago for lunch. Our young server was attentive, efficient, friendly, and it was remarkable how that stood out as unusual.

We told her how much we appreciated her efforts, and she started to tear up, telling us how much she needed to hear it. Because get this—she was having a bad day!

What was she like when she was having a good one?!

Her gratuity reflected our appreciation, and I made a point of finding her manager before we left to tell him how her efforts were responsible for our positive experience.

The food was good, but I don’t remember what we ate that day. I do remember that we felt like valuable customers.

THAT’S how I want my followers to feel, that their experience here matters to me.

David’s Standing Room Only course is all about teaching people how to do that.

I am not being paid to promote the course, I don’t get any kickback if you say you heard about it from me, and there is no affiliate link you need to click.

I’ve spent a lot of time and money reading books, articles and watching videos that promised results and delivered nothing, ones that talked about how to outsmart the social media algorithms, how to trick people into buying your work or employ various cheesy used-car sales gimmicks.

This isn’t that.

This is about changing how you look at promoting your business, taking a long view of where you want your work to take you, and how to invite people to come along for the ride by making it fun for them, whether they buy something or not.

I’m promoting this course because it’s hands down one of the best investments I’ve ever made in my business. And when I say investment, I mean time, money, and effort. Because I won’t lie, this course is a lot of work, and David doesn’t sugarcoat that.

Anything worthwhile is work.

But it’s rewarding work. I’m actually about to go through the resources again because I already need a refresher. There was so much information.

Now, I could go on and on, but I’ll wrap it up because if you need this — and if you’re a self-employed creative, you need this! — I’ll let David speak for himself on the Standing Room Only course site. Let me assure you, it may sound too good to be true, but he delivers more than what he’s promising.

It even comes with a money-back guarantee, and he’ll stand by it. Take the time to watch the video and read through the site. Please invest that much. Enrollment closes this Friday, so do yourself a favour and take a look. And if you know an artist, maker or creative, do them a favour and send them the link.

Cheers,
Patrick
© Patrick LaMontagne

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Spring in My Steps

Twice last week, while working on my latest Grizzly on Grass painting, I got an idea for a post. Instead of simply jotting it down, I ended up writing a thousand words. Before I knew it, I thought, “wait, wasn’t I just painting?”

Winter is nose to the grindstone time for me; low on inspiration and motivation, putting in the hours to get the work done. Spring is the opposite; an abundance of nervous energy, plenty of ideas and not enough time for all of them.

Not having enough ideas is bad, but having too many can be worse, especially when all of them seem important. There is the fear that if I don’t address these lightning strikes right away, I’ll have lost whatever mojo that made it exciting enough to stop painting in the first place when I finally do get to them.

I count on that spring motivation to pull me out of the winter blues. I usually get a lot done in spring and summer. Last year, that spring motivation never showed up, for obvious reasons. I spent most of those months and a good chunk of summer worrying about losing my business.

While it certainly wasn’t a comfortable time, my worst fears didn’t materialize, so all of that worry was a big waste of time, as worry usually is.

I must now be used to this new base layer of uncertainty because this year, the spring high thankfully showed up. I’ve got many things I want to do, not enough time to do them, and I must prioritize what’s important.

As I talked about in a recent post, marketing my work and looking for new ways to get the word out has become one of those priorities. David Duchemin has opened my eyes to possibilities I hadn’t considered, and now I’m seeing them more often. There are plenty of little ways to improve my marketing efforts. Lumped together, it seems like a monumental effort, a mountain to be climbed. But you know what they say about the journey and single steps.

Besides drawing, painting, and writing, I’m trying to add a bit of marketing every day, either research or actual implementation.

Here are a couple of recent changes that I hope are improvements.

Checking Out?

If you don’t have a PayPal account and want to buy something online from an independent seller, it’s clunky to go to the checkout on the site and then keep going when you find you have to set up another account somewhere else.

For some, it’s one step too many and leads to cart abandonment, which translated for the site owner, means you just lost a sale.

Shopping is supposed to be easy.

PayPal is the most popular online payment method, and plenty of people have an account, but if you don’t or don’t want to use one, I’ve tried to make my online store a little simpler at check out.

As of yesterday, in addition to the usual PayPal option, you can now checkout directly with your credit card. My site was already well secured, and while the back-end payment engine is still PayPal, it will no longer take you to another site to process payment; it will happen right in the shopping cart.

Better still, if you’re looking for a specific print, you can now buy directly from the item and bypass the cart process entirely.

Care to Comment?

Blogs were a big thing in the early/mid-2000s. I’ve had mine since 2008. Over time, they seemed to fall out of fashion, criticized for something that old people did. In recent years, however, I’ve been reading about their resurgence. With so much content online, people are again more interested in the stories behind the work and long-form articles. The wheel has come around again, and blogs have integrated with newsletters.

I kept my blog going all of these years because I enjoy writing. I don’t remember when I turned off the comments, but I certainly know why.

Before Facebook and Twitter became the polarized sewers they are today; there were still people who wanted to turn every available comment opportunity into a forum for their political or social grievances, regardless of where they were.

My early work’s foundation was editorial cartooning, so my work attracted quite a few trolls long before that term was in widespread use. The same people would show up on my site and accuse me of being in bed with one political party or another, regardless of what I posted. When it was just on the editorial cartoons, I tolerated it because I felt it only fair to allow a rebuttal to my own illustrated opinion.

That was back when I would foolishly engage in political discussions with strangers. Live and learn.

As my work became more diversified and I’d paint caricatures of celebrities or illustrations for board games, those same commenters would still have something to say, and often it had nothing to do with the post. They had just become used to my site being somewhere they could spew whatever bile they had thought up that day.

When these same people began to drive away others or tried to start an argument with followers in my comment section, I’d had enough and disabled the comments. Think about it, if you were about to check out a retail store and saw people inside having a loud argument, would you go in or keep moving?

That’s also why I deleted my Facebook page and Twitter account. Because Facebook and Twitter are now notorious for anger and bitterness, with people posting and repeating their political agendas all over the place, it’s easy for artists and other self-employed people to get caught in the crossfire, with little means of controlling the damage.

The upside of all that vitriol concentrated on social media is that blog posts like mine are no longer attractive venues for political opinion carpet bombing. People who engage in that type of recreation want as many eyes on their rage as possible and social media is their preferred playground.

Now that I’m focusing more on serving my audience, I thought a little more engagement might be beneficial. People send me emails all the time, something for which I’m grateful. I try to respond to each one. But as my work gets more popular and my audience grows, it can be a little time-consuming. Comments are one way I can still hear what my audience has to say, what they like and what resonates with them, but they might not always require me to reply.

In the end, all of this stuff is an experiment, anyway. I could suddenly be inundated with spam or inappropriate comments and might have to turf it all again as I did before. I hope that doesn’t happen, and I’d like to see it become one more small improvement to the overall enterprise.

Time will tell. With fingers crossed and happy thoughts, what do you think? Feel free to comment below.

© Patrick LaMontagne
Follow me on Instagram @LaMontagneArt

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Calgary Expo – The Wrap-Up 2019

The Calgary Expo wrapped up on Sunday and it was one of the most unique and unexpected results in the six years I’ve done this show.

At the beginning of the weekend, I was thinking this might be my last one and said as much in my previous blog post. While I stand by all I said in the most recent post, and there is a lot of room for improvement on the part of the organizers, I had great sales. With just a couple more prints out the door, I would have beaten 2017, which was my best year.

So, on that front, I’m very pleased with the results.

Let’s start with what I didn’t like about this year’s event.

Informa, the company that now owns the Calgary Expo cast out the soul of this show, in my opinion. Plenty of people I spoke with, both vendors and attendees had choice words to describe the shortcomings. The attendees weren’t happy with the guests this year. Sure, they had Michael J. Fox and the Back to the Future cast, but they had them last year, too, except Fox had to cancel, so it was almost a repeat. Other than that, only one or two I spoke with were excited to see some of the other guests.

Communication in the run-up to the show was poor, especially compared to their predecessors. I could elaborate at length, but it would be boring. Let’s just say they’ve got nowhere to go but up. Clearly efforts to slash costs, a lot of little corners were cut.

There were quite a few empty booths at the show this year, so much so that I know quite a few vendors who got to expand their own space into the empty areas beside them. That’s unheard of for this show, but since I was one of those who got to add two feet to my booth and have some storage beside it, I was happy to take advantage. A number of vendors told me that this was their last year. Some attendees said the same.

The weather. This one is just bad luck, nobody’s fault, springtime in Alberta, what are you going to do? Saturday is traditionally the busiest day and we got walloped by a BIG snowstorm. Shonna usually drives in from Canmore for the day to help me out on Saturday, but since the weather was accurately forecast, I called her that morning from the hotel and told her not to come. It just wasn’t worth the risk.

It was a good call.

She would have been driving home right around the time that buses, semis and cars were careening into the ditch on the Trans-Canada. They closed the highway as a result. Walking the six blocks back to my hotel that evening was an adventure, horizontal snow and stinging wind, right in the face. I took a cab back the next day as I couldn’t roll my little suitcase through the snow and the sidewalks were skating rinks.

With people heading home to beat the storm, it got real quiet the last couple of hours on Saturday. That no doubt hurt sales, but they were still quite good.

The upside? There was plenty of that, too.

My booth location was the best I’ve had. I was right by a main entrance to the other building, a perimeter thoroughfare close to the exit from the Corral where the events were held. I really couldn’t have picked a better spot. No doubt that contributed to my great sales. Last year, some of my regular customers had a hard time finding me. This year, quite a few said I was one of the first booths they saw.

The vendors around me contribute a lot to the experience. When setting up, tearing down, when it’s slow, or you just need someone to talk to, the people around you can make it very dull or really fun. This year, it was most definitely the latter. My neighbours were all talented artists, each with their own unique styles. More than a few times, we were crying from making each other laugh.

It’s always great to see vendors I’ve known for years as well. When they found out I was alone, one couple came by a few times on Saturday and Sunday to watch my booth so I could take quick bathroom breaks. I had brought plenty of good food and could steal quick bites at the booth, but getting away was tough. So that thoughtful courtesy was greatly appreciated.

Patrick, Dani, Jamie, Marvin, Sebastian, Brock, April, if you’re reading this, thanks for making a tiring weekend a lot more fun.

The new product was well received and it was great to have such a variety to share. In addition to the usual prints and canvas, quite a few magnets, coasters, calendars and aluminum art pieces went home with customers and many remarked on the great quality of the goods from Pacific Music and Art. Quite a few people mentioned they’re seeing my stuff in different places, too, a result of that new license. One man said he recently saw a display of my work in The Banff Springs Hotel. I’m looking forward to checking that out.

Last, but certainly not least, I enjoy the people who come to see my funny looking animals.

There are so many return customers who buy my prints year after year, some who rival my parents in how many prints they have and they keep coming back. Many of them follow my newsletter and gave me positive feedback about videos I’ve recorded, stuff I’ve written about, told me animals they’d like me to paint, and were just great to talk with, often more than once over the weekend. More than a few of them greeted me with warm handshakes, hugs and big smiles.

It’s a pet peeve of mine that I’m so good at remembering faces, but not names, even though they all forgive me for it every year. As they’re fresh in my mind right now, I could run down a list of people I was happy to see again, but that might invade their privacy and I would invariably leave some out.

If any of you are reading this, hopefully I adequately conveyed my great appreciation for your continued support when I saw you in person. And even when you run out of wall space, as some of you have and many are close, please continue to come by and say Hello. A purchase is not required.

You are the best part of my Calgary Expo experience.

As the price of booth rental only went up a little, and I was guaranteed my same booth space if I renewed at the show, I put down the deposit for next year with hopeful, but realistic expectations.

My neighbour Jamie put it well when he said that our current Expo grievances, while well founded, might also be a simple case of resistance to change. Nothing stays the same and even though there’s plenty with which we’re not happy, there’s still good reason to hang on a little longer and see how it turns out, give Informa and Fan Expo the opportunity to listen to the complaints and try to make things right.

I’m willing to take that chance, at least one more time.

Cheers,
Patrick

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The Start of Calgary Expo 2019

If you’ve followed my work for any length of time, you already know that the Calgary Expo has been my biggest undertaking of the year for the past six years. For people who do trade or gift shows on a regular basis, this sort of thing is routine, so the big deal I make about it each year seems like nothing to them. If I did these sort of shows a lot, I would easily see it from their perspective, but it’s not just the show that’s a challenge, it’s getting away FOR the show.

As half of my business is editorial cartooning, which requires following the news for  a living and producing satirical illustrated commentary almost every day, taking five days away to focus on this show is more difficult than getting away for a vacation. My newspapers still have to be covered and when I get home exhausted late Sunday night, I’ll still be up at 5am on Monday morning drawing cartoons.

Managing the logistics to prep for this show is a lot of work because I also have to keep my papers supplied with cartoons while I’m away, which means drawing more in the week before and hoping no news of great importance breaks while I’m gone, because I can’t just abandon my booth or drive back to Canmore to get a cartoon done in between the show hours.

I’m also an introvert who spends most of time working alone in the comfort of my home, so this event takes a lot out of me, having to be ON for five days, surrounded by a lot of people.

That being said, it’s usually a fun show. Once I’m there, I really do enjoy it, even though Sunday will be a very long slog of a day. I rarely encounter somebody at this show who doesn’t want to be there and few who aren’t having a good time. Each year, my booth gets better, I learn something new for the next go ’round and streamline the process.

I recorded a video this past weekend which showed the booth set up in my garage, offered some thoughts on why I set things up the way I do, and shared it with my newsletter audience. You can watch it here if you like.

Here are some images of the prep this week. Beginning with the two sides of the booth set up in the garage, this is something I do every year to make things easier when I’m on site. With no time pressure, I’m free to leave it set up for a couple of days, nitpicking print placement and trying different things. Then I take photos of the setup and refer to it when I’m on site.


Once I’m happy with it, I pack it all up, go over the checklist and have it all together in one pile, ready to load. The snowshoes stay home.

My trusty Pontiac Vibe may not be the most flashy or cool car around, but you can sure put a lot into it. The cargo capacity on this thing is impressive. There are two six foot tables in here, four 2′ X 6′ pieces of gridwall, two 1′ X 6′ pieces of gridwall and everything you see above. That being said, there is no room for anything else.

“Is there a problem, Officer?”

Once on site Wednesday, I set it all up, made everything nice and tidy, ensured the lights were working, in order to leave as little work for myself as possible when I returned on Thursday.

All that remained was to hang the canvas and aluminum, put the prints in the bins, the magnets on the board, the floor down and turn on the lights. It took about an hour yesterday to finish getting it show ready, the result below.

As I’m writing this in my hotel room Friday morning after the first evening, I was pleased with the first day’s sales, all things considered.

On the positive side of things, quite a few of my repeat customers I’ve gotten to know over the years came by to add to their collections and just to chat and catch up. That really is my favorite part of this show. Some of these people have been buying my work since my first year and I’m always grateful for their support. When more than a few customers greet you with a hug, you’re doing something right.

That being said, there is initially a different feel this year, confirmed by my fellow vendors and some attendees I know pretty well. It doesn’t appear that they sold out of exhibitor space this year which is a bad sign. Usually this show is FULL early on. There used to be a long waiting list.

This year, there’s actual empty space between some booths, you can see that in my above photo. When I arrived on Thursday, my neighbour on the right side of the pic had moved closer to me and said I could take advantage of it as well. I moved my far wall another two feet.

Having extra space at Expo is bizarre. We’re usually fighting for every inch. I know a couple of other vendors in the hall who had the same luxury.

Fan Expo bought the Calgary Expo a couple of years back and while changes were evident last year, the old familiar faces were still around and on the team. I haven’t seen anyone in administration that I recognize this year, so clearly they were obligated to be part of last year’s transition. In my opinion, it was those hardworking folks who made this con what it is and set the tone for the culture.

While clearly a commercial venture on all sides, there was always a feeling that we were all in this together, vendors and organizers. I’ve seen no evidence that exists any longer. Even the announcers sound bored.

Fan Expo (a subsidiary of Informa Exhibitions) doesn’t seem to be popular with the fans. At one time, I had considered doing the Edmonton, Regina and Vancouver Expos, but vendors talk with each other and there’s no incentive for me to give that any more thought. Many have become dissatisfied with those experiences and are abandoning them.

While my sales Thursday night were good, comparable with last year, I credit that to my great location on a main thoroughfare near an entrance, because there were noticeably fewer people in attendance. Thursday is usually quieter anyway, but this was the quietest I’ve ever seen.

Rumblings among the vendors is that the best days of the Calgary Expo might be behind us. One of my close friends, Michelle, a loyal Expo attendee, decided to skip this year. I’ve heard a couple of my neighbouring vendors say that this is their last year and depending on how the weekend goes, we’ll see how I feel about rebooking when Sunday comes.

If this good thing does come to an end and I bid farewell to the Calgary Expo, I’ll be disappointed, just as I was when I stopped attending Photoshop World for very similar reasons. But hanging on, expecting it to become what it used to be would be myopic, foolish and just bad business.

That being said, I still plan to have a good time this weekend, try my best to help others do the same, and I look forward to meeting and greeting my customers, both old and new.

Cheers,
Patrick

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