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Added Fees, Shipping and Deceiving

In a recent issue of A Wilder View, I let subscribers know I had restocked 2023 calendars. As expected, most people ordered one or two, and I was happy to send them by regular mail.

One person ordered six. From a creator’s point of view, that’s great. Clearly, most of those will be gifts, which means more people will come to know my artwork.

To send one calendar via Canada Post qualifies as an oversized envelope under 500 grams, around $4. For two calendars, it’s still under that threshold weight, and it costs around $6.

But once you get above that weight, it becomes a small parcel and the cost jumps.

Our techy world allows me to do much of this at home. I package items, measure, and weigh them, then enter that information into the Canada Post website. I can pay for the shipping and print the label before I drop the item at the post office.

There are several benefits to this process. First, I can estimate a shipping cost and inform the customer of the charge without delay. Second, I can avoid a lineup since there’s usually a bin in which to drop prepaid items. Finally, I avoid surprises at the post office if something costs more than expected.

For the subscriber who ordered six calendars, one might assume the most efficient delivery would be together in one parcel. But when I measured, weighed and entered the data into the Canada Post site, the total came to over $24 at the most economical rate. That rate even includes a small business program discount.

More than $6 of that $24 was a fuel surcharge, an amount you don’t see until the final total.

After conferring with my understanding and patient customer, I sent six calendars in three different business-sized envelopes so that each one didn’t exceed 500 grams and qualified for regular mail.

It’s a ridiculous solution to a preposterous problem, but it saved my customer some money.

In my online store, one print sells for $28.99. Eliminating the time taken to paint the image, the cost of producing that product stems from a professional print of the image, a backer board, an artist bio, and a cellophane sleeve, plus shipping materials if sold in the online store.

Shipping just one print in a flat mailer to Calgary, about an hour’s drive from my house, now costs over $20. Before the pandemic, it was $12. As a consumer, it’s hard to justify paying almost as much to send something as it does to buy it. It only becomes worth it for customers if they want to buy two or more prints. While plenty of people do just that, sometimes they just want one.

You might have seen a recent news article where Canadian businesses are now allowed to charge a fee for paying by credit card. Small businesses must take credit cards to remain competitive, but more cards, especially cards with rewards points, charge merchants a percentage for each transaction. It can be anywhere from 2% to 5%.

When a telecommunications provider, chain grocery store, or other large corporation that boasts record profits every quarter adds this fee, it is a money grab. These companies have been working hard for years to get people to use credit cards, and it’s included in their pricing.

Small businesses are reluctant to add that extra fee to a credit card payment. Even justified, an added fee will turn people off. So, most will absorb the cost and try to factor it into the price of an item without making it noticeably more expensive.
The best we can do is suggest somebody pay by e-transfer as there’s no cost to the consumer or vendor. Debit is also preferred as the transaction fee is significantly less. Or better yet, how about cash, if you even carry that around anymore?

Online payment processing services like PayPal or Stripe have fees and take a percentage of each sale. 2.9% plus a transaction fee. That doesn’t seem like much until you factor that into larger transactions. For example, I was recently commissioned to paint someone’s pet, work I love to do. Of the 50% deposit, I gave $30 to PayPal. I’ll give another $30 for the final payment when the work is complete.

I tried an Etsy store for my vinyl stickers last year to see what would happen. After several sales, however, I shut it down. Their fees were death by a thousand cuts. I can’t even remember all of them, but every listing and sale was nickel and dimed until the result wasn’t worth my time.

On top of that, Etsy gives preferred placement and listing to people who offer free shipping on their items. They hammer that message into vendors. Their justification is that people are so used to buying on Amazon that they want free shipping on everything.
To expect a self-employed small business owner and independent artist to compete with Amazon’s pricing is ludicrous. The only reason they can do that is their sales volume gives them preferred credit card and shipping rates. Any company listing an item on Amazon accepts a much smaller profit margin per item to have a spot on the site.

It’s also no secret that Amazon employees are overworked and underpaid. The self-employed can relate.

I can’t tell you how many people scoff when a self-employed artist refers to what they do as work. Some figure it’s simply a matter of drawing something, slapping it on a website, and counting the bags of money.

Sadly, many young artists who love what they create believe selling it will be easy. Share some images on Instagram; before you know it, you’re moving out of Mom and Dad’s house into that mansion on the coast.

It’s the ‘If you build it, (they) will come’ business plan. There’s a reason that movie had ‘Dreams’ in the title.

I’ll have a booth at another Mountain Made Market at the Canmore Civic Centre this weekend. It’s a two-day event, and I always enjoy introducing my artwork to new people and reconnecting with familiar faces.

Several people will no doubt tell me they want to consider a purchase and ask if I have an online store. At this point, I’ll explain the inflated shipping costs, let them know that my best prices are always at these markets, and do what I can to try to make the sale on the spot.

Otherwise, they’ll take a business card, put it into a bag, purse, or wallet, and I never hear from these folks again. We’re busy people; it’s just what we do. And sometimes we take a card to be polite, rather than say, “no thanks, not for me.”

But hopefully, some will like one or more of my whimsical critters in a small or large print, magnet, coaster, sticker, calendar or another item and decide to pick up something for themselves or for a gift.

Then they’ll probably pay by credit card, which is fine and welcome because I’ll take that fee out of my profit to make the sale. That’s just part of the cost of creating art for a living.

Which, despite what some might think, is definitely work.

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Mountain Made Market – July 30th


It’s that time again, another long weekend Mountain Made Market this Saturday at the Civic Centre, downtown Canmore. There will be 25 vendors inside and out, specialty foods, arts & crafts and live music. The Canmore Folk Fest also returns this weekend, so downtown will be a hopping place. With Main Street closed for the summer to motor vehicles, there’s plenty of room to move about, see the sights and enjoy the atmosphere.

As I don’t do the regular market circuit, I haven’t got a big tent, so you’ll find me just inside The Civic Centre in the main foyer. I’ll have plenty of prints, including the latest releases, 2023 calendars, coasters, magnets, aluminum art, canvas, stickers and more. So come on down and support local art and artists!

Hope to see you there.

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Special Deliveries

Art for a living is a lot more than the general assumption that I’m just drawing and colouring all day. Like any business, there is a balance between creating or producing something and selling or marketing that something.

After Expo cleaned me out of stock, an excellent problem to have, I had to re-order prints and the packaging that goes with it. In addition, I needed to fill orders for my retail clients and have stock to sell at an upcoming market and on my online store.

Even though I work with excellent vendors who deliver outstanding service, we’re all familiar with the supply chain challenges that still create delays. But over the past couple of weeks, all orders have finally arrived. I’ve spent many hours signing and packaging each print and the past week delivering them. Now I’m preparing for this Saturday’s Mountain Made Market at the Canmore Civic Centre.
Last week, I drove to Innisfail to Discovery Wildlife Park for the first time this year to deliver the largest print order they’ve ever placed and their first order of my high-quality vinyl stickers.

I had recently updated their park map and flyer for them, and It’s already printed and available for guests. In addition to financial contributions, there are always other ways to help your favourite causes and organizations, especially if you have the marketable skills they need.

Of course, there’s no point driving those couple of hours without taking reference photos and spending time with the staff and animals. Timing and luck delivered a beautiful warm day.

At Expo this year, my friend Kayla, a zookeeper at the Calgary Zoo, said that she wanted to come up and see Discovery Wildlife Park and meet their head keeper, Serena. So I told her I’d be going up soon, and we timed it for her days off. I arranged it with Serena to make sure it was convenient, gave Kayla directions, and met there on Thursday morning.

Here’s Serena on Thursday, feeding last year’s fast growing rescue cubs, Bos and Piper.
The Calgary Zoo and Discovery Wildlife Park have a great relationship. Staff from one will often visit the other, participate in educational and training days, and learn from each other’s procedures and policies.

So, I was happy to introduce Serena and Kayla and connect them for what ended up being a partial professional development day. Of course, I was delighted to tag along and eavesdrop while snapping photos.
We got to meet their new wolf pups, though only the keepers who feed them are allowed to touch them. The vet has prohibited any other contact until the pups have their vaccinations next month. But I got plenty of photos, and there will most definitely be a painting coming this year.

On Monday, I was again on the road to deliver another print order to the Calgary Zoo. In the almost ten years they’ve been selling my prints, this was their largest order, a good sign for what we’re all hoping is an economic recovery year.

I had a good visit catching up with their retail manager, Kathryn, and spent some time meeting the new staff, talking about my work, and answering their questions. Since they’re the ones presenting my art to the public and I frequently talk to people who have seen and bought my work there, I’m happy to give the staff any help they need.

Of course, no trip to the zoo would be complete without wandering and taking photos and I was granted yet another beautiful day for it.

No matter how well I plan, some animals prove to be elusive when it comes to reference photos. From poor lighting, posing, vantage point, or timing, it can be frustrating when I can’t get the photos I want. I keep trying, however, as eventually fortune does smile, and it’s always unexpected.
After years of failure, I might have finally got the reference I needed to paint an African porcupine. They had just been given food for which they had to work a little, which is a form of enrichment. The lighting was good, I could get down to eye level, and the little critter kept looking right at me. I was shooting through glass, but if there isn’t much glare and I can cup my hand around the lens hood, that often works just fine. I must have taken 300 shots. I discarded most of them on the first pass, but there are painting reference potentials in those I kept.

From the two visits, I got good reference for wolf pups, a lion, a grizzly, and that African porcupine.

Once this Saturday’s market is behind me, I’ll have a lot more time to devote to painting, and I expect to share a new one with you, already half done, by the end of next week. I have plenty of recent reference stored up and am anxious to work from them.

Just in time for this Saturday’s market, my order from Pacific Music & Art arrived on my doorstep on Monday. I’m grateful to Mike for such a quick turnaround to restock me with magnets, coasters and aluminum art for this weekend’s market. But the best surprise in the box was my first order of the 2023 “Wild Animals” calendar! That’s one of my favourite paintings on the cover, Grizzly on Grass.
The shipment arrived while I was at the zoo, so I sent a text to our next-door neighbours asking them to grab it for me off the step for the third time in recent weeks. For a guy who is home most of the time, all my recent orders have arrived while I’ve been away. My neighbours got the first calendar as a Thank-You, but you can get yours at The Mountain Made Market this weekend at the Canmore Civic Centre.

Next week, I will have the calendars available in the online store; I need to work on the calculations to keep the shipping costs as low as possible. I will let you know when you can order them.

Cheers,
Patrick

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Business and Pleasure

While driving to Calgary the other day, I realized that I hadn’t left the mountains since October. Between avoiding the holidays, COVID restrictions, and a cold snap, there wasn’t any reason to leave the Bow Valley.

After placing our Costco orders online the past couple of years, I actually set foot in one. Although I had a small list, it was quiet, so I enjoyed browsing the aisles for stuff I didn’t need. But I stuck to the list, so that’s impressive.

After leaving Costco on Stoney Trail, I drove down Beddington Trail and was surprised to see a Bald Eagle perched on a lamp post. As that’s a rarity for me around here, I parked in a residential area and walked back to take some pictures.
It was a scraggly-looking thing with uneven plumage—likely a juvenile, younger than five years old as the head feathers hadn’t yet turned white. Unfortunately, the pics aren’t anything I can use for reference, but it was still fun to see.

The real reason for the drive into Calgary was to drop off an order of prints at The Calgary Zoo. I’m pleased to announce that a selection of my vinyl stickers is now available in the Gift Shop, where I couldn’t help but be aware of many of my funny-looking animals staring back at me.
From my own prints on several shelves, plus coffee mugs, art cards, and calendars from Pacific Music and Art to T-shirts and hoodies from Harlequin Nature Graphics. Two of the staff excitedly gushed over the stickers, and a couple of prints neither had seen. That never gets old.

Of course, any visit to the zoo would be incomplete without a couple of hours taking reference photos. It was a cool, quiet day, above zero, not too windy, and overcast, making for great light. I’ve already given the photos the first pass, pleased that I got some excellent reference for another giraffe painting and a chameleon. As the gorillas were outside when I arrived at their enclosure, I took several photos I can paint from.

The best score of the  visit was a very accommodating snow leopard. I couldn’t have posed her (I think) better, as she sat in perfect light, looking right at me several times. Even her expression was already leaning toward cool and whimsical. But, of course, that could just be how I see animal faces, which is a good thing in my line of work.

I’ve already painted a snow leopard, and it’s a popular print, currently on re-order in fact. But I’m happy to paint another. After all, I’ve painted more than a dozen bears and you can’t stop me from painting more, especially a particular favorite.
It was a pleasant excursion away from my desk and office, but I also realized how much more of a hermit I’ve become the past couple of years. Even though the roads were good, traffic was light, and I wasn’t around that many people, I’m happy to be back at my Wacom display alone this morning, continuing a painting of a happy, playful dog.

Cheers,
Patrick

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Last Minute Mountain Made Market

Last week’s Mountain Made Christmas Market was fun. Saturday was steady all day, but it was quiet on Sunday, likely a consequence of the Grey Cup and a big dump of snow Saturday night. However, I did pretty well with sales for the whole weekend, and I enjoyed introducing new people to my work.

Between the market in November and the one last weekend, I’ve got a lot of new subscribers to A Wilder View, so welcome to all of you. The calendar/sticker raffle winner was Karen from right here in Canmore.

I dropped the prize off on her doorstep, and here’s an excerpt from the email I received later that evening….”I had a 12 hour day at (omitted), and to come home to such a delightful surprise just absolutely made all the frustrations go away!  Thank you so much for the beautiful calendar and stickers!   You do such amazing work, and I will have a smile on my face every time I look at the pictures/stickers!”

It may come as a surprise to many of you that this here traditional Grinch has been spreading Christmas cheer. I hope this doesn’t become a habit.

I would especially like to thank those of you who drove out from Calgary and Cochrane to say Hello and add to your collections. I only wish I’d had more time to chat with you, considering both of you have been following my work for years, and I was genuinely pleased to finally meet you in person.

There’s one more kick at the can this coming Saturday. This Last Minute Mountain Made Christmas Market is only one day from 10-4 at The Civic Centre downtown Canmore. I’ve got coasters, magnets, aluminum art, canvas, poster prints and calendars available, and there will be plenty of other vendors there for your last-minute shopping.

So if you’re in the neighbourhood, stop by and see me and my funny-looking animals.

Cheers,
Patrick

 

 

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Another Mountain Made Christmas Market

With the well-publicized shipping and supply chain delays made worse by the roads damaged by floods in B.C., I’ve had my fingers crossed for a resupply order from Pacific Music & Art. Having sold out of calendars at the last Mountain Made Christmas Market, I wasn’t sure I’d be able to get more in time for this weekend.

Thankfully, the order has arrived. I’ve got a bunch of new coasters, aluminum art and magnets for this event, in addition to 2022 calendars. To see the new designs or just to say Hi, drop by the Civic Centre in Canmore on Saturday or Sunday from 10-4. I’ll be set up in the front lobby.
Here’s a pic from the  one last month, taken by the organizer Julian, who does a fantastic job putting all of this together. The whole venue looks a lot brighter than this pic. Phones always try to overcompensate for ambient light, and I suspect my lighting on the art is to blame. No excuse for the funny looking guy in the mask, though. That’s how I look in real life.

BTW, I’ve run into three people in the past couple of months who’ve asked me why I blocked them on Instagram. Short answer, I’m currently not on any social media platforms. I could go off on a rant about why, but you probably don’t want to read it anymore than I want to write it. The short answer is that I’m putting my time and energy into my site, blog and A Wilder View.

So if you want to follow my work, with my sincere appreciation, this is the best place to find me.

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2022 Calendars – Back in Stock!


With the well-publicized shipping and supply chain delays made worse by the roads damaged by floods in B.C., I’ve had my fingers crossed for a resupply order from Pacific Music & Art. Having sold out of calendars at the last Mountain Made Christmas Market, I wasn’t sure I’d be able to get more in time for the next one this coming weekend. That’s the 11th and 12th at the Civic Centre!

Thankfully, the order has arrived. This means the 2 calendars for $22 deal is back on in the online store. I’ll be shipping every weekday over the next few weeks to fill orders (and get them to you) as soon as possible.

Cheers,
Patrick

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Made in the Mountains

I signed up late for The Mountain Made Christmas Market at the Canmore Civic Centre, but since I had the stock, the time, and it was close to home, I couldn’t think of a reason not to give it a try.

As it was a six-foot table space rather than a 10 x 10 booth, and I haven’t used any of my hardware and displays since April of 2019, I set it up in my garage last week to figure out how I wanted it to look. With setup time limited on-site, you don’t want to experiment and solve problems in the final moments before the doors open.

Usually, these events have vendors packed tightly together, but with distancing rules, there were 2m between booths and a building capacity limit, including those behind the tables. So while it meant fewer vendors could attend, it didn’t feel crowded, and we had breathing room. Behind masks, of course.

If you’ve followed my work for a while, you know I’m most comfortable working on editorial cartoons or paintings in my office. I know a lot of artist introverts, seems to go with the profession. We’re good with one or two other people, but crowds sap our energy.

And yet, I didn’t realize how much I missed the interaction at these things.

The show hours were 10-4, and I had a prime corner in the main lobby. With a couple of hours setup on Saturday before opening, restocking on Sunday morning, and an hour of tear-down at the end, it was just a couple of eight-hour days. I even got some painting time in at home in the morning before heading to the venue. Some of these shows have long hours without a break, all day, every day. So I come home exhausted after five days at The Calgary Expo.

Getting to know the other vendors is usually enjoyable. Sometimes you can have a conflict, especially if a neighbour starts pushing into your space, but it’s most often a cooperative, friendly environment. When possible, we help each other out with forgotten supplies, keeping an eye on tables for bathroom breaks, taking orders for coffee runs, chatting during the slow periods, and learning about what each of us does.

Before the pandemic, I only did one or two shows a year. The daily editorial cartoon deadlines prohibit a lot of travelling. Some of these vendors make their entire living doing the gift, craft, and trade show circuit, and they’re pros at it. They’ve got setup and travel down to a science. When it comes to farmer’s markets, some of them go four or five days a week in different locations, a lot of time spent on the road.

While I only had a five-minute drive back to my house on Sunday after tear-down, one of my neighbours was still packing up before her four-hour drive back to Fernie, BC.

Halfway through Saturday, I realized I was having a good time. I’ve written about this before, but I love it when people are surprised by my wall of funny-looking animals. Even behind masks, the positive reaction is obvious.

It’s a good feeling to make people smile, especially since the past year and a half has seen so little of that.

I’ll often have to invite people to come closer, telling them it’s OK, my critters don’t bite. Their hands come up as they point out different ones to their companions. Because I had over 45 different images at the show, with no way to put them all on canvas on the wall behind me, I invite people to flip through the bin of poster prints, assuring them they’re all different.

I get the same questions all the time, and I’m happy to answer them.

“Are you the artist?”

“Did you paint all of these?

“How do you do this?”

And I hear the same comments, without complaint.

“They’ve got such personality!”

“They look cartoony…but real.”

“I love these.”

Yeah, that last one never gets old. Even if people don’t buy anything, it’s comforting that my work helped distract them from their troubles for at least a moment or two. Not a bad way to measure success.

Sales far exceeded expectations, and I couldn’t have asked for a better weekend. What people buy in different places and times of year never fails to surprise me. While prints like the Otter and Smiling Tiger always sell well, people have their favourite animals or a friend who loves owls, cows, or moose. So one person buys a rat, the next person a hippo, and the one after that a Ring-tailed Lemur who’s not quite all there.

But two popular standouts at this show were the Winter Wolf and the Sea Turtle, both newer paintings.

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8X10 aluminum prints and ceramic coasters were big sellers at this show, and I sold out of calendars. Those are all made by Pacific Music & Art, and I’ve already placed a resupply order. I’m adding the Sea Turtle, Winter Wolf and a few others to aluminum art for the next time around.

There will be another two-day Mountain Made Christmas Market at the Civic Centre on December 11th and 12th and a one-day Last Minute Market on December 18th. As this was such a positive experience, I’ve registered for both. This was an enjoyable event because the organizer, Julian, set the right tone and did a fine job of putting everything together. In addition, the Town of Canmore’s building monitor, Maurice, was ridiculously helpful and courteous, and we let him know how appreciated that was.

We’re often quick to point out when others fall short but fail to tell them when they’ve done a great job. People need to hear it, to let them know that it matters.

Now, please don’t get excited and think I’ve found my long-lost Christmas spirit or anything.

Having just endured two back-to-back elections in Alberta, plus the last year and a half of uncertainty and stress, it was nice to talk with people without the whole conversation revolving around politics, the pandemic, and polarized opinions.

Thanks to all of you who signed up for A Wilder View at the show. Chris S. won the calendar and sticker draw, and I’ve already delivered it to him. I enjoyed chatting with all of you, and I welcome your feedback, so don’t be shy about leaving a comment on a blog post or sending me an email from time to time.

Coming up next week, I’ll have a new desktop/device wallpaper download for all subscribers. I think you’ll really like this one. It’s one of my favourite paintings, and I hope it will put a smile on your face, even if I don’t get to see it in person.

Until next time, thanks for being here.

Cheers,
Patrick.

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Eggs, Butter, Milk, Coffee Mug

While I knew it was coming eventually, it was still a surprise to walk into my local Save-On-Foods grocery store here in Canmore on Friday to see an entire endcap display of my artwork.

I had kept an eye open for it each time I went shopping, but it was still a bit of a thrill to finally see it in place, especially right by the front doors.

Pacific Music & Art has licensed my work for many different products since late 2018. Those items include art cards, magnets, aluminum art prints, coffee mugs, coasters, trivets, water bottles, notepads, notebooks, and calendars. And of course, face masks, the product we all suddenly needed, but nobody wanted.

This display in the Canmore Save-On-Foods features coasters, trivets, and mugs. Featured art pieces include the Smiling Tiger, Otter, Sasquatch, Blue-Beak Raven, Two Wolves, Bald Eagle and Bear Wonder. My 2022 calendar and various notebook designs are in a rack beside it.
When I first moved to Banff in 1994, Shonna and I had a nice little apartment above a grocery store in a brand-new building, a real luxury in an unaffordable tourist town. I worked as a stock clerk and delivery driver in that grocery store that summer before moving on to work at a hotel. But Shonna and I both had part-time jobs at adjacent convenience and liquor stores for several years after, until we moved to Canmore in 2001.

While looking at the different products in the display, I found myself ‘facing’ the shelves to tidy them up. Then, without even realizing I was doing it, I turned some of the mugs, so the art faced outwards and straightened up some of the calendars and coasters.

I guess old habits die hard. Unfortunately, everybody is short-staffed around here, so if I can help make my own display a little more presentable, I’m happy to do it.

These displays are in many other Save-On-Foods stores in Western Canada, but I share those shelves with other artists from the Pacific Music & Art catalogue. Considering the skills and talents of those other creators, it’s an honour to be counted among them. One of my followers on Instagram was kind enough to tag me when she posted a photo of a mug she bought in the Sherwood Park Save-On.

When I first considered signing with Pacific, a testament to the company’s credibility was not only that a former consignment gallery owner recommended us to each other, but that one of their artists is Sue Coleman. I’ve admired her work for many years, long before I had painted my first animal.

I had planned to stop in to visit her last fall on a scheduled business trip to Vancouver Island, but I need not explain why it didn’t happen. Maybe next year. Until then, I’ll have to be satisfied with the wonderfully weird feeling of my art sharing shelf and rack space with hers.

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TWO calendars for 22


My Wild Animals 2022 calendar is now available in the shop. While each is regularly priced at $12.99, the shipping fees can sometimes be the same or more than the price of the calendar. In order to make it worthwhile, I’m offering the calendars at TWO for $22. The discounted price offsets the shipping cost, and now you’ll have a second calendar full of whimsical wildlife to give away as a gift.

Cheers,
Patrick